Vertebro Support

Need help with the Vertebro posture coach app? Start with the answers below, or email us — we read every message.

Frequently asked questions

Where is my data stored?

Everything — your photos, posture scores, scan history, and settings — lives only on your device. Nothing is uploaded to a server, and deleting the app deletes all of it. See the Privacy Policy for details.

How do I restore my purchase on a new phone?

Make sure you are signed in to the same App Store or Google Play account you purchased with, then tap “Restore purchases” on the subscription screen.

How do I cancel my subscription?

Subscriptions are managed by Apple and Google, not inside the app. Cancel from your App Store subscription settings (iPhone) or Google Play subscription settings (Android). Deleting the app does not cancel a subscription.

I'm not getting posture reminders.

Check that reminders are turned on in the app's Settings tab and that Vertebro has notification permission in your phone's system settings. On Android, also make sure battery optimization isn't restricting the app.

My scan failed or looks wrong.

Make sure your whole body is in frame, the room is well lit, and you're wearing fitted clothing. Photos taken straight-on (front) and directly from the side work best.